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Clear answers about buying, selling and your Snag account.

Buying & bidding

Live auctions, payment, shipping and order tracking.

What is Snag?

Snag is a live shopping marketplace that connects buyers and sellers through real-time video. A new way to discover, bid and buy with the energy of a live show.

How do live auctions work?

You place a bid in one tap. The current price and timer are shown in real time. A bid placed in the last seconds automatically extends the timer (anti-sniping), so nobody can win at the very last moment.

What is “max bid”?

You set a hidden cap; Snag bids for you, at the minimum needed, up to that cap. Nobody sees your cap, even if you win the lot below it.

What do I need to be able to bid?

A saved card (the winning lot is charged immediately) and a chosen pickup point for delivery.

What payment methods are accepted?

All major cards (Visa, Mastercard, American Express) via Stripe. Apple Pay and Google Pay are supported on compatible devices. Your card details are never stored on our servers.

How can I trust products on Snag?

Every seller goes through a verification process. If anything goes wrong with an order, Buyer Protection has you covered.

What's sold on Snag?

Vintage clothing, collectibles, trading cards, beauty, plants and crystals.

How does shipping work?

Snag buys the label, and postage is a flat platform rate based on destination. Win several lots from the same seller in one show and they ship together, with postage charged only once. You get a tracking link as soon as the label is bought.

Are pickup points available?

Yes, via Mondial Relay, for deliveries within France only.

How do I track my order?

A tracking link appears in your order as soon as the seller buys the shipping label.

What if there's a problem with my order?

Snag Buyer Protection covers lost, damaged or not-as-described items. Reach out to support@snag.live with your order number and we'll resolve it within 24 hours.

Selling on Snag

Becoming a seller, commission, payouts and shipping.

How do I become a seller on Snag?

Apply from the ‘Sell on Snag’ page or the app's Sell tab. It takes about 5 minutes. Our team reviews each application and gets back to you quickly.

Can I sell without going live?

Yes. You can list products at fixed prices in your shop and keep them open all the time. Going live helps with discovery and energy, but it isn't required to start selling.

What is Snag's commission?

Snag takes 8% per sale. No subscription, no signup fee, no monthly fee — you only pay when you actually sell.

When and how do I get paid?

Payments are processed via Stripe Connect and sent directly to your bank account after every order. Payouts typically arrive within 2 business days.

What do I need to commit to as a seller?

Ship within 2 business days, keep messages on Snag, reply within 48 hours (or automatic refunds may be issued), and follow the community guidelines.

How do I set up my payouts?

Via Stripe Connect: a quick form (bank details, identity), Stripe verifies your information, then you come back to Snag to finish setup. A local bank account in your country is required.

I want to sell several identical items — how?

Create one lot, then duplicate it as many times as needed — each copy sells, renames and reprices independently of the others.

How do I set up shipping as a seller?

From Settings → Shipping (or seller.snag.live → Shipping): your origin address, enabling international shipping and the Mondial Relay pickup point, and your rates — set by Snag, charged once per order based on the heaviest lot.

Account, privacy & safety

Deleting your account, reports, languages and contact.

How do I delete my account?

In the app, go to Profile → Settings → Delete my account. All your personal data is permanently deleted, in line with GDPR / CCPA.

How do I report a problem or a user?

A ‘Report’ button is available on every live stream, message and user profile. Reports are anonymous and reviewed by our moderation team.

What is the ‘verified buyer’ badge?

A status tied to your Stripe account setup, which unlocks selling and confirms your payouts are secure.

What languages is Snag available in?

10 languages: French, English (UK/US), Spanish, German, Italian, Portuguese (BR), Japanese, Simplified Chinese and Arabic.

What are the community guidelines?

They cover what keeps Snag safe and trustworthy for everyone — read them in full on our Community Guidelines page.

How do I contact support?

Email us at support@snag.live or reach us on WhatsApp. We aim to reply within 24 hours.